CoolBreeze Inc. was struggling with managing a large volume of customer queries and complaints. The company decided to use Deskhero's AI-powered platform to manage tickets and improve response times. The AI capabilities of Deskhero helped the company by suggesting replies based on previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations.
The AI also enhanced the search results, making it easier for the customer support team to find relevant information quickly. This led to a significant reduction in response times and improved customer satisfaction.
Deskhero's AI capabilities also allowed CoolBreeze Inc. to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This feature made it easier for the company to keep their knowledge base updated and provide accurate information to their customers.
Using Deskhero's REST API, CoolBreeze Inc. was able to integrate the platform with their existing systems, further streamlining their customer support process. The company also used the custom fields feature to tailor the platform to their specific needs.
Overall, Deskhero's AI capabilities have enabled CoolBreeze Inc. to provide efficient and effective customer support, leading to increased customer loyalty and improved business performance.
How did Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities suggest replies based on previous tickets, knowledge base articles, and uploaded files. This makes it easier for the customer support team to find relevant information quickly, leading to faster response times.
How does Deskhero's AI help in keeping the knowledge base updated?
Deskhero's AI can automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easier to keep the knowledge base updated with accurate information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, further streamlining the customer support process.
* This article provides an example of how a fictive company in the Air Conditioning Supply industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
