FrostLine Enterprises deals with a high volume of customer queries daily. To manage these efficiently, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze past tickets and knowledge base articles to suggest replies, greatly reducing the time taken to respond to customers.
The custom fields feature allows FrostLine to categorize tickets based on the product type, issue, and other relevant details. This structured data helps in identifying common issues and trends, enabling proactive problem-solving.
FrostLine also uses the knowledge base feature to create a comprehensive database of solutions for common issues. The AI capabilities of Deskhero generate articles from uploaded files like policies, manuals, and presentations, making it easier for the support team to find solutions.
The website scraping feature is used to keep the knowledge base updated with the latest product information and troubleshooting guides from the official website. The AI-enhanced search bar makes it easy for the support team to find relevant information quickly.
Finally, the REST API allows FrostLine to integrate Deskhero with their existing systems, ensuring seamless data flow and improved efficiency.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new queries, significantly reducing the time taken to respond to customers.
How does the knowledge base feature work?
Deskhero's knowledge base feature allows you to create a comprehensive database of solutions. The AI capabilities can generate articles from uploaded files like policies, manuals, and presentations.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems for seamless data flow.
* This article provides an example of how a fictive company in the Air Conditioning Units and Accessories industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
