AirCourier Inc. had a vast knowledge base, but it was underutilized due to its complexity and lack of structure. They needed a solution that would make their knowledge base more accessible and useful to both their support team and their customers.
Deskhero provided the perfect solution with its structured data lists and custom fields. These features allowed AirCourier Inc. to organize their knowledge base effectively, making it easier to navigate and find relevant information.
Deskhero's AI capabilities took this a step further by generating knowledge base articles from word, powerpoint, pdf files, and even scraping data from the company's website. This not only expanded their knowledge base but also ensured that it was always up-to-date with the latest information.
The AI also leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, reducing the workload on the support team and improving the quality of their responses.
Finally, the comprehensive search bar made it easy for the support team and customers to find the information they needed, further enhancing the utility of the knowledge base.
How did Deskhero's AI capabilities enhance AirCourier Inc.'s knowledge base?
Deskhero's AI capabilities enhanced AirCourier Inc.'s knowledge base by generating articles from various file types and scraping data from the company's website. It also used OpenAI Embeddings to find relevant content and generate suggested replies, improving the quality of customer support.
What role did the structured data lists and custom fields play in organizing AirCourier Inc.'s knowledge base?
The structured data lists and custom fields allowed AirCourier Inc. to effectively organize their knowledge base, making it easier to navigate and find relevant information.
How did Deskhero improve the utility of AirCourier Inc.'s knowledge base for their support team and customers?
Deskhero improved the utility of AirCourier Inc.'s knowledge base by making it more accessible and useful. The AI capabilities generated suggested replies, reducing the workload on the support team, while the comprehensive search bar made it easy for both the team and customers to find the information they needed.
* This article provides an example of how a fictive company in the Air courier and express delivery services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
