JetPack Delivery was struggling with a growing volume of customer inquiries as their business expanded. Their existing ticket management system was unable to keep up, leading to slow response times and unhappy customers.
They turned to Deskhero for a solution. With Deskhero's ticket management feature and kanban board, JetPack Delivery was able to effectively organize and prioritize their tickets, leading to more efficient handling of customer inquiries.
Deskhero's AI capabilities played a crucial role in this process. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, greatly reducing the time taken to respond to tickets.
The AI also enhanced the search results, making it easier for the support team to find relevant information quickly. This further improved their response times and the quality of their customer support.
Finally, the custom email domains feature allowed JetPack Delivery to maintain their brand identity in their communications, providing a more personalized experience for their customers.
How did Deskhero's AI capabilities optimize JetPack Delivery's ticket management process?
Deskhero's AI capabilities optimized JetPack Delivery's ticket management process by leveraging OpenAI Embeddings to find relevant content and generate suggested replies. This greatly reduced the time taken to respond to tickets and improved the quality of their customer support.
What role did the kanban board play in JetPack Delivery's use of Deskhero?
The kanban board allowed JetPack Delivery to effectively organize and prioritize their tickets, leading to more efficient handling of customer inquiries.
How did the custom email domains feature enhance JetPack Delivery's customer experience?
The custom email domains feature allowed JetPack Delivery to maintain their brand identity in their communications, providing a more personalized experience for their customers.
* This article provides an example of how a fictive company in the Air courier and express delivery services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
