BreezeMaster receives hundreds of tickets daily from customers seeking help with various issues. Managing these tickets manually was a daunting task. However, with Deskhero's ticket management feature and its AI capabilities, BreezeMaster can now automatically categorize, prioritize, and assign tickets based on their content.
Deskhero's AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This has significantly reduced the time taken by BreezeMaster's customer support team to respond to queries, thereby improving customer satisfaction.
The comprehensive search bar powered by AI has made it easier for BreezeMaster's customer support team to find relevant information quickly. The search results are enhanced by the AI, which uses the structured data lists, custom fields, and user groups to provide more accurate results.
Deskhero's AI also helps BreezeMaster in maintaining their knowledge base. It can generate articles from word, powerpoint, pdf files, and even scrape data from the company's website. This has streamlined the process of updating the knowledge base and ensured that it always has the most up-to-date information.
Finally, BreezeMaster uses the REST API provided by Deskhero to integrate the platform with their existing systems. This has enabled them to leverage the benefits of Deskhero's AI capabilities across their entire operation.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other sources to automatically categorize, prioritize, and assign tickets based on their content. This significantly reduces the manual effort required in managing tickets.
How does Deskhero's AI enhance the search results?
The AI uses structured data lists, custom fields, and user groups to enhance the search results. It ensures that the most relevant and accurate information is provided.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files, and even scrape data from the company's website. This ensures that the knowledge base always has the most up-to-date information.
* This article provides an example of how a fictive company in the Air Duct and Ventilation System Cleansing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
