VentPro receives numerous customer queries daily. Managing these queries was a challenge until they started using Deskhero. With Deskhero's advanced AI, VentPro can now automatically sort and respond to customer queries in a timely manner.
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other sources to suggest replies to customer queries. This has significantly reduced the time taken by VentPro's customer service team to respond to queries, thereby improving customer satisfaction.
The AI-powered comprehensive search bar has made it easier for VentPro's customer service team to find relevant information quickly. The AI uses structured data lists, custom fields, and user groups to provide more accurate search results.
Deskhero's AI also helps VentPro in maintaining their knowledge base. It can generate articles from word, powerpoint, pdf files, and even scrape data from the company's website. This has streamlined the process of updating the knowledge base and ensured that it always has the most current information.
Lastly, VentPro uses the REST API provided by Deskhero to integrate the platform with their existing systems. This has enabled them to leverage the benefits of Deskhero's AI capabilities across their entire operation.
How does Deskhero's AI improve the customer query management process?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other sources to automatically sort and suggest replies to customer queries. This significantly reduces the time taken to respond to queries and improves customer satisfaction.
How does Deskhero's AI enhance the search results?
The AI uses structured data lists, custom fields, and user groups to enhance the search results. It ensures that the most relevant and accurate information is provided.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files, and even scrape data from the company's website. This ensures that the knowledge base always has the most current information.
* This article provides an example of how a fictive company in the Air Duct and Ventilation System Cleansing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
