PureAir Duct Services, a prominent air duct cleaning company, was grappling with a high volume of customer support tickets. The company needed a solution that could help them manage these tickets effectively and provide quick, accurate responses to customer queries.
By implementing Deskhero, PureAir Duct Services was able to leverage the platform's advanced AI capabilities to streamline their ticket management system. Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response times.
Furthermore, Deskhero's kanban board feature has allowed PureAir Duct Services to visualize their ticket workflow, making it easier to manage and prioritize tickets. This has further improved their ability to provide timely, accurate support to their customers.
Deskhero's custom fields and structured data lists have also allowed PureAir Duct Services to organize their customer data more effectively. This has further improved their ability to provide personalized, accurate support to their customers.
Overall, by leveraging Deskhero's advanced AI capabilities, PureAir Duct Services has been able to significantly improve their ticket management, reduce response times, and increase customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly improving ticket management and reducing response times.
How does Deskhero's kanban board feature help in ticket management?
Deskhero's kanban board feature allows companies to visualize their ticket workflow, making it easier to manage and prioritize tickets.
How does Deskhero help in organizing customer data?
Deskhero's custom fields and structured data lists allow companies to organize their customer data more effectively, improving their ability to provide personalized, accurate support.
* This article provides an example of how a fictive company in the Air Duct Cleaning Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
