BreezeMaster, a leading provider of air duct cleaning services, was struggling with an overwhelming volume of customer support tickets. The company needed a solution to manage these tickets efficiently and provide quick, accurate responses to customer queries.
By implementing Deskhero, BreezeMaster was able to leverage the platform's advanced AI capabilities to streamline their ticket management system. Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response times.
Furthermore, the AI-enhanced search feature of Deskhero has made it easier for BreezeMaster's support team to find relevant information quickly. The AI uses the same OpenAI embeddings to enhance search results, making it easier to find relevant information and resolve customer issues faster.
Deskhero's custom fields and structured data lists have also allowed BreezeMaster to organize their customer data more effectively. This has further improved their ability to provide personalized, accurate support to their customers.
Overall, by leveraging Deskhero's advanced AI capabilities, BreezeMaster has been able to significantly improve their customer support, reduce response times, and increase customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response times.
How does Deskhero's AI enhance search results?
Deskhero's AI uses the same OpenAI embeddings to enhance search results, making it easier to find relevant information and resolve customer issues faster.
How does Deskhero help in organizing customer data?
Deskhero's custom fields and structured data lists allow companies to organize their customer data more effectively, improving their ability to provide personalized, accurate support.
* This article provides an example of how a fictive company in the Air Duct Cleaning Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
