AirFlow Pro Cleaners, a renowned air duct cleaning service provider, was facing challenges in managing their extensive knowledge base. The company needed a solution that could help them organize their knowledge base and make it easily accessible to their support team.
By implementing Deskhero, AirFlow Pro Cleaners was able to leverage the platform's AI capabilities to manage their knowledge base more effectively. Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate new knowledge base articles, keeping the knowledge base up-to-date and relevant.
Additionally, Deskhero's AI-enhanced search feature has made it easier for AirFlow Pro Cleaners' support team to find relevant information in the knowledge base. The AI uses the same OpenAI embeddings to enhance search results, making it easier to find relevant information and resolve customer issues faster.
Deskhero's custom fields and structured data lists have also allowed AirFlow Pro Cleaners to organize their knowledge base more effectively. This has further improved their ability to provide accurate, timely support to their customers.
Overall, by leveraging Deskhero's advanced AI capabilities, AirFlow Pro Cleaners has been able to significantly improve their knowledge base management, reduce response times, and increase customer satisfaction.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate new knowledge base articles, keeping the knowledge base up-to-date and relevant.
How does Deskhero's AI enhance search results in the knowledge base?
Deskhero's AI uses the same OpenAI embeddings to enhance search results in the knowledge base, making it easier to find relevant information and resolve customer issues faster.
How does Deskhero help in organizing the knowledge base?
Deskhero's custom fields and structured data lists allow companies to organize their knowledge base more effectively, improving their ability to provide accurate, timely support.
* This article provides an example of how a fictive company in the Air Duct Cleaning Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
