AirFlow Experts was struggling with managing the increasing volume of customer inquiries. They needed a solution that could help them handle these inquiries efficiently without compromising on the quality of customer service. They chose Deskhero for its comprehensive ticket management system and advanced AI capabilities.
Deskhero's ticket management system allowed AirFlow Experts to categorize, prioritize, and track all customer requests in one place. The platform's AI capabilities were particularly beneficial. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time spent by customer service agents on each ticket.
The AI also enhanced the search results within the platform. When a new ticket was created, the AI would automatically suggest related knowledge base articles or previous tickets. This feature not only improved the efficiency of the customer service team but also helped to standardize the responses given to customers.
AirFlow Experts also took advantage of Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest industry standards and practices. The AI would automatically scrape relevant websites and update the knowledge base, ensuring that the customer service team always had the most current information at their fingertips.
By leveraging Deskhero's advanced AI capabilities, AirFlow Experts has been able to improve the efficiency of their customer support, enhance customer satisfaction, and maintain a high level of service quality.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a new ticket is created, Deskhero's AI automatically suggests related knowledge base articles or previous tickets, enhancing the search results within the platform.
How does Deskhero's website scraping feature work?
Deskhero's AI can automatically scrape relevant websites and update the knowledge base, ensuring that the customer service team always has the most current information at their fingertips.
* This article provides an example of how a fictive company in the Air Duct & Ventilation System Cleaning industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
