ClearSky Installations receives numerous customer queries daily, which range from simple installation inquiries to complex troubleshooting requests. The company uses Deskhero's AI capabilities to manage these tickets efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded manuals, and scraped website data to find relevant content. This information is then processed through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
Deskhero's AI also enhances the search results within the platform. When a customer support representative searches for a specific issue, the AI analyses the entire database, including previous tickets and knowledge base articles, to provide the most relevant solutions. This feature has drastically reduced the time spent on resolving customer issues.
ClearSky Installations also uses Deskhero's AI to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This feature allows the company to easily update their knowledge base, ensuring that their customer support representatives always have the most up-to-date information.
The company has also benefited from Deskhero's custom fields and structured data lists. These features allow ClearSky Installations to categorize and prioritize tickets based on their urgency and complexity, ensuring that critical issues are addressed promptly.
Overall, Deskhero's advanced AI capabilities have enabled ClearSky Installations to improve the quality of their helpdesk services, enhance customer satisfaction, and streamline their customer support operations.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded manuals, and scraped website data to find relevant content. This information is then processed through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a search is performed on the platform, Deskhero's AI analyses the entire database, including previous tickets and knowledge base articles, to provide the most relevant solutions.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This feature allows companies to easily update their knowledge base with the most up-to-date information.
* This article provides an example of how a fictive company in the Air filtration systems installation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
