Skyward Freight uses Deskhero's advanced AI capabilities to manage its vast database of customer queries, tickets, and knowledge base articles. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
With Deskhero's custom fields and structured data lists, Skyward Freight can organize its customer data efficiently. The AI capabilities of Deskhero also enhance the search results, making it easier for the customer support team to find relevant information quickly.
Deskhero's website scraping feature allows Skyward Freight to keep its knowledge base updated with the latest information from relevant websites. The AI capabilities of Deskhero ensure that only the most relevant and useful information is scraped and added to the knowledge base.
Skyward Freight also uses Deskhero's user groups feature to assign specific tasks to different teams. The AI capabilities of Deskhero help in identifying the right team for each task based on the nature of the query or ticket.
Finally, Skyward Freight uses Deskhero's REST API to integrate its existing systems with Deskhero. This seamless integration allows Skyward Freight to leverage the full potential of Deskhero's advanced AI capabilities without disrupting its existing workflows.
How does Deskhero's AI capabilities help in managing customer queries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, reducing the time taken to respond to customer queries.
How does Deskhero enhance the search results?
Deskhero's AI capabilities enhance the search results by using OpenAI Embeddings from various sources to find the most relevant information.
How does Deskhero use website scraping?
Deskhero uses website scraping to keep the knowledge base updated with the latest information from relevant websites. The AI capabilities ensure that only the most relevant and useful information is scraped and added to the knowledge base.
* This article provides an example of how a fictive company in the Air freight forwarding services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
