AeroTrans Logistics uses Deskhero's advanced AI capabilities to manage its ticketing system. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, reducing the time taken to resolve customer issues.
With Deskhero's kanban board, AeroTrans Logistics can visually track the progress of each ticket. The AI capabilities of Deskhero also enhance the search results, making it easier for the helpdesk team to find relevant tickets quickly.
Deskhero's website scraping feature allows AeroTrans Logistics to keep its knowledge base updated with the latest information from relevant websites. The AI capabilities of Deskhero ensure that only the most relevant and useful information is scraped and added to the knowledge base.
AeroTrans Logistics also uses Deskhero's user groups feature to assign specific tasks to different teams. The AI capabilities of Deskhero help in identifying the right team for each task based on the nature of the ticket.
Finally, AeroTrans Logistics uses Deskhero's REST API to integrate its existing systems with Deskhero. This seamless integration allows AeroTrans Logistics to leverage the full potential of Deskhero's advanced AI capabilities without disrupting its existing workflows.
How does Deskhero's AI capabilities help in managing tickets?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, reducing the time taken to resolve tickets.
How does Deskhero enhance the ticket tracking process?
Deskhero's kanban board allows you to visually track the progress of each ticket. The AI capabilities enhance the search results, making it easier to find relevant tickets quickly.
How does Deskhero use website scraping?
Deskhero uses website scraping to keep the knowledge base updated with the latest information from relevant websites. The AI capabilities ensure that only the most relevant and useful information is scraped and added to the knowledge base.
* This article provides an example of how a fictive company in the Air freight forwarding services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
