AirBridge has a diverse customer base with varied needs and queries. To address this, they decided to build a comprehensive knowledge base using Deskhero. The platform's ability to generate knowledge base articles from word, powerpoint, pdf files, and scraped website data made the process easy and efficient.
With Deskhero's advanced AI capabilities, AirBridge was able to leverage OpenAI Embeddings from previous tickets and other sources to enrich their knowledge base. This made their knowledge base more relevant and useful for customers, reducing the number of support tickets.
The AI also enhances the search results in the knowledge base, making it easier for customers to find the information they need. This has led to a significant reduction in the number of support tickets and improved customer satisfaction.
Furthermore, the AI-generated suggested replies based on the knowledge base have made the support team more efficient. They can now provide quick and accurate responses to customer queries, improving the overall quality of their customer support.
Overall, Deskhero's advanced AI capabilities have enabled AirBridge to build a comprehensive and effective knowledge base, improving their customer support and reducing the workload on their support team.
How has Deskhero helped AirBridge in building their knowledge base?
Deskhero's ability to generate knowledge base articles from various sources and its advanced AI capabilities that leverage OpenAI Embeddings have helped AirBridge build a comprehensive and relevant knowledge base.
How has Deskhero's AI capabilities improved the search results in AirBridge's knowledge base?
Deskhero's AI enhances the search results in the knowledge base by leveraging OpenAI Embeddings from various sources, making it easier for customers to find the information they need.
How has Deskhero improved the efficiency of AirBridge's support team?
The AI-generated suggested replies based on the knowledge base have made the support team more efficient as they can provide quick and accurate responses to customer queries.
* This article provides an example of how a fictive company in the Air Freight Transport industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
