SkyCargo has a vast customer base and receives hundreds of queries daily. Managing these queries was proving to be a challenge until they adopted Deskhero. The platform's ticket management system helped SkyCargo to organize and track customer queries effectively, ensuring no query goes unanswered.
Deskhero's advanced AI capabilities were a game-changer for SkyCargo. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This feature enabled SkyCargo to provide quick and accurate responses to customer queries, significantly reducing response times.
The AI also generates suggested replies, which has drastically reduced the time agents spend on each ticket. This has not only increased the efficiency of the support team but also improved customer satisfaction.
SkyCargo also utilized Deskhero's custom fields feature to categorize tickets based on the type of query, urgency, and other parameters. This made it easier to prioritize and assign tickets, further improving the efficiency of their support operations.
Overall, Deskhero's advanced AI capabilities have transformed SkyCargo's customer support operations, making them more efficient and effective.
How has Deskhero improved SkyCargo's response times?
Deskhero's AI capabilities leverage OpenAI Embeddings from various sources to generate suggested replies to customer queries, significantly reducing the time agents spend on each ticket and thus improving response times.
How does Deskhero help in organizing customer queries?
Deskhero's ticket management system along with custom fields feature helps in organizing and tracking customer queries effectively, ensuring no query goes unanswered.
How has Deskhero impacted customer satisfaction at SkyCargo?
By providing quick and accurate responses to customer queries and ensuring no query goes unanswered, Deskhero has significantly improved customer satisfaction at SkyCargo.
* This article provides an example of how a fictive company in the Air Freight Transport industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
