FlyFreight was struggling with managing their operations due to the high volume of customer queries and lack of a structured system. They decided to implement Deskhero to organize their operations and improve their customer support services.
Deskhero's structured data lists and user groups features allowed FlyFreight to categorize their operations and assign tasks efficiently. This improved the overall workflow and made their operations more organized.
The advanced AI capabilities of Deskhero were a boon for FlyFreight. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. This has drastically reduced the time spent on each ticket, making their support team more efficient.
The AI also enhances the search results, making it easier for both the support team and customers to find the information they need. This has led to a significant reduction in the number of support tickets and improved customer satisfaction.
Overall, Deskhero's advanced AI capabilities have streamlined FlyFreight's operations, improved their customer support services, and increased customer satisfaction.
How has Deskhero helped in streamlining FlyFreight's operations?
Deskhero's structured data lists and user groups features have helped FlyFreight to categorize their operations and assign tasks efficiently, improving the overall workflow.
How has Deskhero's AI capabilities made FlyFreight's support team more efficient?
The AI-generated suggested replies based on OpenAI Embeddings have drastically reduced the time spent on each ticket, making the support team more efficient.
How has Deskhero improved customer satisfaction at FlyFreight?
By enhancing the search results and providing quick and accurate responses to customer queries, Deskhero has significantly improved customer satisfaction at FlyFreight.
* This article provides an example of how a fictive company in the Air Freight Transport industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
