JetStream Aviation deals with a high volume of customer queries every day. To manage these effectively, they use Deskhero's comprehensive search bar feature. The advanced AI capabilities of Deskhero enhance the search results by analyzing the OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data.
The AI capabilities of Deskhero not only improve the search results but also generate suggested replies for the customer support team. This significantly reduces the response time and improves the overall customer service experience.
JetStream Aviation also uses Deskhero's knowledge base feature to store and manage all the relevant information. The AI capabilities of Deskhero analyze the content of the knowledge base and generate relevant articles from Word, PowerPoint, PDF files, which are then used to answer customer queries.
Furthermore, JetStream Aviation uses Deskhero's website scraping feature to stay updated with the latest changes in flight schedules, policies, etc. The AI capabilities of Deskhero analyze the scraped data and update the knowledge base and suggested replies accordingly.
Finally, JetStream Aviation utilizes Deskhero's REST API to integrate the platform with its existing systems. This integration, along with the AI capabilities of Deskhero, has significantly improved the efficiency of JetStream Aviation's customer support services.
How does Deskhero's AI capabilities enhance the search results?
Deskhero's AI capabilities enhance the search results by analyzing the OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data.
How does Deskhero's AI capabilities generate suggested replies?
Deskhero's AI capabilities analyze the content of the customer queries and generate suggested replies based on the analysis.
How does Deskhero's AI capabilities help in staying updated with the latest changes in flight schedules or policies?
Deskhero's AI capabilities analyze the data scraped from the website and update the knowledge base and suggested replies accordingly.
* This article provides an example of how a fictive company in the Air Passenger Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
