AeroFly Services receives a multitude of customer queries on a daily basis. To manage these effectively, they use Deskhero's tickets management feature. The AI capabilities of Deskhero analyze the content of the tickets, categorize them, and suggest possible responses based on previous tickets and knowledge base articles.
With the help of Deskhero's AI, AeroFly Services has been able to significantly reduce the time taken to respond to customer queries. The AI-powered platform also helps in identifying frequently asked questions and updating the knowledge base accordingly, thereby improving the overall customer service experience.
AeroFly Services also uses Deskhero's custom fields feature to collect specific information from customers, which is crucial for providing personalized service. The AI capabilities further enhance this by analyzing the collected data and suggesting personalized solutions.
Furthermore, AeroFly Services uses Deskhero's website scraping feature to keep track of any changes in flight schedules or policies. The AI capabilities of Deskhero analyze the scraped data and update the knowledge base and ticket responses accordingly.
Lastly, AeroFly Services utilizes Deskhero's REST API to integrate the platform with its existing systems. This seamless integration, coupled with the AI capabilities of Deskhero, has significantly improved the efficiency of AeroFly Services' customer support services.
How does Deskhero's AI capabilities help in handling customer queries?
Deskhero's AI capabilities analyze the content of the customer queries, categorize them, and suggest possible responses based on previous tickets and knowledge base articles.
How does Deskhero's AI capabilities improve the personalization of customer service?
Deskhero's AI capabilities analyze the data collected through custom fields and suggest personalized solutions.
How does Deskhero's AI capabilities assist in keeping track of changes in flight schedules or policies?
Deskhero's AI capabilities analyze the data scraped from the website and update the knowledge base and ticket responses accordingly.
* This article provides an example of how a fictive company in the Air Passenger Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
