SkyHigh Airlines receives thousands of customer queries daily, ranging from ticket booking issues to flight status inquiries. The company uses Deskhero's tickets management feature to efficiently handle these requests. The AI capabilities of Deskhero analyze the content of the tickets, categorize them, and suggest possible responses based on previous tickets and knowledge base articles.
With the help of Deskhero's AI, SkyHigh Airlines has significantly reduced the time taken to respond to customer queries. The AI-powered platform also helps in identifying frequently asked questions and updating the knowledge base accordingly, thereby improving the overall customer service experience.
Deskhero's custom fields feature allows SkyHigh Airlines to collect specific information from customers, which is crucial for providing personalized service. The AI capabilities further enhance this by analyzing the collected data and suggesting personalized solutions.
SkyHigh Airlines also uses Deskhero's website scraping feature to keep track of any changes in flight schedules or policies. The AI capabilities of Deskhero analyze the scraped data and update the knowledge base and ticket responses accordingly.
Lastly, SkyHigh Airlines utilizes Deskhero's REST API to integrate the platform with its existing systems. This seamless integration, coupled with the AI capabilities of Deskhero, has significantly improved the efficiency of SkyHigh Airlines' customer support services.
How does Deskhero's AI capabilities help in handling customer queries?
Deskhero's AI capabilities analyze the content of the customer queries, categorize them, and suggest possible responses based on previous tickets and knowledge base articles.
How does Deskhero's AI capabilities improve the personalization of customer service?
Deskhero's AI capabilities analyze the data collected through custom fields and suggest personalized solutions.
How does Deskhero's AI capabilities assist in keeping track of changes in flight schedules or policies?
Deskhero's AI capabilities analyze the data scraped from the website and update the knowledge base and ticket responses accordingly.
* This article provides an example of how a fictive company in the Air Passenger Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
