SkyTech Innovations, a prominent player in the air passenger transport equipment manufacturing industry, struggled with keeping their knowledge base updated and relevant. They needed a solution that could automatically generate articles from various sources and improve search results.
With Deskhero, SkyTech was able to leverage the platform's AI capabilities to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This not only kept their knowledge base updated but also saved significant time and effort for their team.
Deskhero's AI also enhanced the search results within the knowledge base. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI was able to find relevant content and improve the accuracy of search results.
Additionally, the REST API provided by Deskhero allowed SkyTech to integrate the platform with their existing systems, ensuring a seamless workflow and improved efficiency.
Overall, Deskhero's advanced AI capabilities have significantly enhanced SkyTech's knowledge base, leading to improved customer support and increased productivity.
How has Deskhero helped SkyTech keep their knowledge base updated?
Deskhero's AI capabilities allow SkyTech to automatically generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data, keeping their knowledge base updated and saving significant time and effort.
How does Deskhero improve the accuracy of search results within the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and improve the accuracy of search results.
How does Deskhero's REST API benefit SkyTech?
The REST API allows SkyTech to integrate Deskhero with their existing systems, ensuring a seamless workflow and improved efficiency.
* This article provides an example of how a fictive company in the Air Passenger Transport Equipment Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
