JetStream Components, a renowned manufacturer of air passenger transport equipment, sought to improve their customer communication process. They needed a solution that could provide personalized and efficient responses to customer queries.
Using Deskhero, JetStream was able to leverage the platform's AI capabilities to generate suggested replies based on OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This not only sped up the response process but also ensured that each response was tailored to the customer's specific query.
Deskhero's custom email domains feature allowed JetStream to maintain a consistent brand image in their communication. This helped in building trust and credibility with their customers.
The user groups feature of Deskhero enabled JetStream to efficiently manage their support team, ensuring that tickets were assigned to the right person based on their expertise, leading to more accurate responses.
Overall, Deskhero's advanced AI capabilities have significantly improved JetStream's customer communication process, leading to higher customer satisfaction and improved brand image.
How has Deskhero improved JetStream's response process?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and uploaded files. This speeds up the response process and ensures that each response is tailored to the customer's specific query.
How does Deskhero's custom email domains feature benefit JetStream?
The custom email domains feature allows JetStream to maintain a consistent brand image in their communication, helping to build trust and credibility with their customers.
How does Deskhero's user groups feature improve the support process?
The user groups feature enables JetStream to efficiently manage their support team, ensuring that tickets are assigned to the right person based on their expertise, leading to more accurate responses.
* This article provides an example of how a fictive company in the Air Passenger Transport Equipment Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
