AeroEquip Manufacturing, a leading manufacturer of air passenger transport equipment, faced challenges in managing the high volume of customer support tickets. They needed a solution that could handle the influx of queries, provide quick responses, and maintain a high level of customer satisfaction.
Using Deskhero, AeroEquip was able to automate their ticket management process. The platform's AI capabilities leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. This allowed the AI to find relevant content and generate suggested replies, significantly reducing response times.
Deskhero's website scraping feature also proved invaluable. It allowed AeroEquip to keep their knowledge base updated with the latest information from their website, ensuring that customers always received the most up-to-date information.
The comprehensive search bar powered by AI made it easy for the support team to find relevant information quickly. This further improved response times and ensured that customers received accurate information.
Overall, Deskhero's advanced AI capabilities have significantly improved AeroEquip's customer support process, leading to higher customer satisfaction and reduced workload for the support team.
How has Deskhero improved AeroEquip's response times?
Deskhero's AI capabilities have significantly reduced response times by automating the ticket management process and generating suggested replies based on previous tickets and knowledge base articles.
How does Deskhero ensure that customers receive the most up-to-date information?
Deskhero's website scraping feature keeps the knowledge base updated with the latest information from AeroEquip's website, ensuring that customers always receive the most current information.
How does Deskhero's AI-powered search bar improve the support process?
The AI-powered search bar makes it easy for the support team to find relevant information quickly, improving response times and ensuring that customers receive accurate information.
* This article provides an example of how a fictive company in the Air Passenger Transport Equipment Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
