SkyFix Solutions maintains a vast knowledge base containing information about various refurbishment procedures, equipment specifications, and industry standards. The company uses Deskhero's AI capabilities to generate knowledge base articles from Word, PowerPoint, and PDF files. This has significantly reduced the time and effort required to maintain the knowledge base.
The company also uses Deskhero's comprehensive search bar, powered by the AI's ability to analyze OpenAI Embeddings from previous tickets and knowledge base articles. This ensures that the support team can quickly find the information they need to respond to customer queries.
Deskhero's website scraping feature is used by SkyFix Solutions to keep their knowledge base updated with the latest industry news and regulations. The AI uses this data to enhance search results and generate suggested replies.
SkyFix Solutions also leverages Deskhero's custom email domains and user groups features to manage communications with different customer segments. The AI analyzes these communications to provide personalized and accurate responses.
In conclusion, Deskhero's advanced AI capabilities have made it easier for SkyFix Solutions to manage their knowledge base and provide high-quality customer service.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. It also uses website scraping to keep the knowledge base updated with the latest industry information.
How does Deskhero's AI improve the search functionality?
The AI analyzes OpenAI Embeddings from previous tickets and knowledge base articles to find relevant content. This content is then used to enhance the search results.
How does Deskhero's AI assist in managing customer communications?
Deskhero's AI analyzes communications categorized by custom email domains and user groups to understand the context of each query. This helps in providing personalized and accurate responses.
* This article provides an example of how a fictive company in the Air Passenger Transport Equipment Refurbishment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
