JetRevamp Co. receives a high volume of customer queries every day. The company uses Deskhero's ticket management feature to handle these queries effectively. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to generate suggested replies, drastically reducing the time taken to respond to tickets.
The company also uses Deskhero's kanban board to track the progress of each ticket. The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to predict the time required to resolve each ticket, helping the company manage their resources effectively.
Deskhero's custom fields and user groups features allow JetRevamp Co. to categorize their customers and tickets effectively. This, combined with the AI's ability to analyze structured data lists, helps the company provide personalized and accurate responses.
The company also leverages Deskhero's REST API to integrate the platform with their existing systems. This ensures that all customer interactions are tracked and analyzed by the AI, further improving the efficiency of their ticket management.
Overall, Deskhero's advanced AI capabilities have enabled JetRevamp Co. to handle a high volume of tickets efficiently and provide faster and more accurate responses to their customers.
How does Deskhero's AI improve the efficiency of ticket management?
Deskhero's AI analyzes previous tickets and knowledge base articles to generate suggested replies, reducing the time taken to respond to tickets. It also predicts the time required to resolve each ticket, helping in effective resource management.
How does Deskhero's AI help in providing personalized responses?
Deskhero's AI analyzes structured data lists and uses custom fields and user groups to understand the context of each query. This helps in providing personalized and accurate responses to customers.
How does Deskhero's AI assist in integrating with existing systems?
Deskhero's REST API allows the platform to be integrated with existing systems. The AI then tracks and analyzes all customer interactions across these systems, improving the overall efficiency of ticket management.
* This article provides an example of how a fictive company in the Air Passenger Transport Equipment Refurbishment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
