SkyHigh Airlines receives thousands of customer queries daily, ranging from ticket booking issues to flight status inquiries. To manage this volume, they use Deskhero's ticket management feature, which automatically categorizes and prioritizes tickets based on their urgency and topic. The AI capability of Deskhero also suggests replies to these tickets by leveraging OpenAI Embeddings from previous tickets and knowledge base articles.
The airline also uses Deskhero's knowledge base feature to create a comprehensive database of information that can be easily accessed by both customer support agents and customers. The AI capabilities of Deskhero enhance this feature by generating articles from uploaded files like policies, manuals, and presentations, ensuring that all relevant information is included in the knowledge base.
Deskhero's website scraping feature is another tool that SkyHigh Airlines finds invaluable. It scrapes data from the airline's website and integrates it into the platform, making it easier for customer support agents to find and provide accurate information. The AI capabilities of Deskhero enhance the search results by using OpenAI Embeddings from the scraped website data.
SkyHigh Airlines also uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the advanced AI capabilities of Deskhero across their entire customer support operation, enhancing efficiency and customer satisfaction.
By leveraging Deskhero's advanced AI capabilities, SkyHigh Airlines has been able to significantly improve their customer support operations. They have reduced response times, improved the accuracy of information provided, and enhanced the overall customer experience.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to suggest relevant replies to customer queries.
How does Deskhero's AI enhance the knowledge base feature?
Deskhero's AI generates knowledge base articles from uploaded files like policies, manuals, and presentations, ensuring that all relevant information is included in the knowledge base.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature scrapes data from your website and integrates it into the platform. The AI capabilities of Deskhero enhance the search results by using OpenAI Embeddings from the scraped website data.
* This article provides an example of how a fictive company in the Air Passenger Transport industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
