JetStream Aviation manages a high volume of customer interactions daily, including ticket bookings, cancellations, and general inquiries. To handle this efficiently, they use Deskhero's ticket management feature, which categorizes and prioritizes tickets. Deskhero's AI capabilities further enhance this process by suggesting replies based on OpenAI Embeddings from previous tickets and knowledge base articles.
The company also uses Deskhero's knowledge base feature to create an extensive database of information. This is made more effective with Deskhero's AI, which generates articles from uploaded files such as policies, manuals, and presentations. This ensures that all necessary information is readily available for both customer support agents and customers.
JetStream Aviation leverages Deskhero's website scraping feature to pull data from their website and integrate it into the platform. This makes it easier for customer support agents to access and provide accurate information. Deskhero's AI capabilities enhance the search results by using OpenAI Embeddings from the scraped website data.
By integrating Deskhero's REST API with their existing systems, JetStream Aviation is able to leverage the platform's advanced AI capabilities across their entire customer support operation. This has led to increased efficiency, reduced response times, and improved customer satisfaction.
Overall, by leveraging Deskhero's advanced AI capabilities, JetStream Aviation has transformed their helpdesk services, resulting in a significant improvement in their operations and customer experience.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to suggest relevant replies to customer queries.
How does Deskhero's AI enhance the knowledge base feature?
Deskhero's AI generates knowledge base articles from uploaded files like policies, manuals, and presentations, ensuring that all relevant information is included in the knowledge base.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature scrapes data from your website and integrates it into the platform. The AI capabilities of Deskhero enhance the search results by using OpenAI Embeddings from the scraped website data.
* This article provides an example of how a fictive company in the Air Passenger Transport industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
