JetStream Aviation prides itself on providing exceptional customer service. To achieve this, they use Deskhero's advanced AI capabilities to manage their customer support services. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content, which is then used to generate suggested replies.
JetStream Aviation also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This ensures that all customer queries are addressed in a timely manner, improving customer satisfaction.
The airline has also found Deskhero's knowledge base to be an invaluable resource. The AI capabilities generate articles from Word, PowerPoint, PDF files, and even scrape data from the airline's website. This provides customers with a self-service option, reducing the number of tickets raised and freeing up support agents to handle more complex queries.
Deskhero's comprehensive search bar is another feature JetStream Aviation finds useful. The search bar uses the same advanced AI capabilities to enhance search results, making it easier for support agents to find relevant information quickly.
Finally, JetStream Aviation uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless workflow for their support agents.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's knowledge base work?
Deskhero's knowledge base uses AI capabilities to generate articles from various file types and even scrape data from your website. This provides customers with a self-service option, reducing the number of tickets raised.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows the platform to be integrated with existing systems, ensuring a seamless workflow.
* This article provides an example of how a fictive company in the Air passenger transportation services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
