SkyHigh Airlines receives thousands of customer queries daily, ranging from ticketing issues to flight information requests. To manage this volume, they use Deskhero's ticket management system, which categorizes and prioritizes tickets based on urgency and topic. This ensures that urgent matters are addressed promptly, improving customer satisfaction.
The airline also uses Deskhero's advanced AI capabilities to suggest replies to customer queries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time support agents spend crafting responses.
Deskhero's comprehensive search bar is another feature SkyHigh Airlines finds invaluable. The search bar uses the same advanced AI capabilities to enhance search results, making it easier for support agents to find relevant information quickly.
SkyHigh Airlines also uses Deskhero's knowledge base to provide self-service options to customers. The AI capabilities help generate articles from Word, PowerPoint, PDF files, and even scrape data from the airline's website. This has reduced the number of tickets raised, as customers can find answers to their queries in the knowledge base.
Finally, SkyHigh Airlines uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless workflow for their support agents.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's comprehensive search bar work?
The search bar uses advanced AI capabilities to enhance search results, making it easier for support agents to find relevant information quickly.
Can Deskhero's knowledge base be used for self-service?
Yes, Deskhero's knowledge base can provide self-service options to customers. The AI capabilities can generate articles from various file types and even scrape data from your website.
* This article provides an example of how a fictive company in the Air passenger transportation services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
