PureAir Solutions, a leading provider of air purification systems, was facing challenges in managing customer queries and support tickets. The company had a vast database of installation guides, manuals, and troubleshooting documents, but finding relevant information was time-consuming and inefficient.
With Deskhero, PureAir Solutions was able to structure their data, creating custom fields and user groups for better ticket management. The platform's website scraping feature allowed them to pull in additional relevant information from external sources, further enriching their knowledge base.
The game-changer, however, was Deskhero's advanced AI capabilities. By leveraging OpenAI Embeddings, Deskhero was able to analyze previous tickets, knowledge base articles, and uploaded files like policies and manuals. This allowed the platform to find relevant content and use it to generate suggested replies, significantly reducing response times.
Furthermore, the AI-enhanced search bar made it easy for support staff to find the information they needed. Instead of sifting through countless documents, they could simply type in a query and get accurate results in seconds. This not only improved efficiency but also led to higher customer satisfaction rates.
Finally, the REST API provided by Deskhero allowed PureAir Solutions to integrate the platform with their existing systems, ensuring a seamless workflow and further enhancing their customer support capabilities.
How does Deskhero's AI enhance the search function?
Deskhero's AI uses OpenAI Embeddings to analyze all available data - from previous tickets to uploaded files and scraped website data. This allows it to understand the context and content of each document, enabling it to provide highly relevant search results.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems for a seamless workflow.
How does Deskhero help in managing customer support tickets?
Deskhero allows you to create structured data lists, custom fields, and user groups for better ticket management. It also uses AI to suggest replies based on previous tickets and other data, helping to speed up response times.
* This article provides an example of how a fictive company in the Air purification systems installation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
