ClearSky Systems, a provider of air purification systems, was looking for ways to improve their customer support services. They had a wealth of information available in the form of installation guides, manuals, and troubleshooting documents, but finding the right information quickly was a challenge.
Implementing Deskhero allowed ClearSky to structure their data and create custom fields for better ticket management. The platform's website scraping feature also enabled them to pull in additional relevant information from external sources.
Deskhero's advanced AI capabilities were a game-changer for ClearSky. By leveraging OpenAI Embeddings, the AI was able to analyze previous tickets, knowledge base articles, and uploaded files to find relevant content. This was then used to generate suggested replies, drastically reducing response times and improving customer satisfaction.
The AI-enhanced search bar provided by Deskhero made it easy for support staff to find the information they needed. Instead of sifting through countless documents, they could simply type in a query and get accurate results in seconds.
Finally, the REST API provided by Deskhero allowed ClearSky to integrate the platform with their existing systems, ensuring a seamless workflow and further enhancing their customer support capabilities.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and other data. This allows it to generate suggested replies based on the most relevant information, helping to speed up response times.
Can Deskhero pull in information from external sources?
Yes, Deskhero's website scraping feature allows it to pull in additional relevant information from external sources, further enriching your knowledge base.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems for a seamless workflow.
* This article provides an example of how a fictive company in the Air purification systems installation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
