BreatheEasy Installations, a company specializing in air purification systems installation, was struggling with an increasing volume of customer support tickets. The process of sorting, prioritizing, and responding to these tickets was becoming increasingly complex and time-consuming.
By implementing Deskhero, BreatheEasy was able to create structured data lists and custom fields, allowing them to categorize and manage tickets more effectively. The platform's kanban board provided a visual overview of all tickets, making it easier to track progress and identify bottlenecks.
Deskhero's advanced AI capabilities offered a significant boost to BreatheEasy's ticket management process. By analyzing previous tickets using OpenAI Embeddings, the AI was able to generate suggested replies, greatly reducing the time taken to respond to customer queries.
Additionally, the AI-enhanced search bar made it quick and easy for support staff to find the information they needed. Instead of spending time searching through documents, they could simply type in a query and receive accurate results in seconds.
Finally, the REST API provided by Deskhero allowed BreatheEasy to integrate the platform with their existing systems, ensuring a smooth workflow and further improving their customer support services.
How does Deskhero's AI enhance the ticket management process?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and other data. This allows it to generate suggested replies, helping to speed up response times and improve the efficiency of the ticket management process.
What is the benefit of the kanban board provided by Deskhero?
The kanban board provides a visual overview of all tickets, making it easier to track progress and identify bottlenecks. This can help improve efficiency and ensure that all tickets are dealt with in a timely manner.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems for a seamless workflow.
* This article provides an example of how a fictive company in the Air purification systems installation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
