ClearSky Analytics has an extensive library of articles, policy documents, and presentations related to air quality. They use Deskhero's AI capabilities to automatically generate structured data lists and custom fields from these resources. This helps them rapidly find relevant information when responding to client queries.
Deskhero's advanced AI capabilities also allow ClearSky to scrape their website for additional information. This is particularly useful for keeping their knowledge base up-to-date with the latest industry news and research.
With Deskhero's ticket management system, ClearSky can efficiently track and manage client queries. The AI-enhanced system suggests replies based on previous tickets and relevant knowledge base articles, significantly reducing response times.
Deskhero's comprehensive search bar, powered by AI, makes it easy for ClearSky's support team to find the information they need. The search results are enhanced by OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data.
Finally, ClearSky uses Deskhero's REST API to integrate their existing systems with the platform. This allows them to leverage Deskhero's advanced AI capabilities across their entire operation, further improving their client support services.
How does Deskhero's AI enhance ClearSky's client support services?
Deskhero's AI enhances ClearSky's client support services by suggesting replies based on previous tickets and relevant knowledge base articles, enhancing search results, and generating structured data lists and custom fields from uploaded resources.
How does ClearSky keep their knowledge base up-to-date?
ClearSky uses Deskhero's website scraping feature to automatically update their knowledge base with the latest industry news and research.
How does ClearSky integrate Deskhero with their existing systems?
ClearSky uses Deskhero's REST API to integrate the platform with their existing systems, allowing them to leverage Deskhero's advanced AI capabilities across their entire operation.
* This article provides an example of how a fictive company in the Air Quality Consulting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
