AirPurity Solutions has a large collection of policy documents, manuals, and presentations related to air quality. They use Deskhero's AI capabilities to generate structured data lists and custom fields from these resources, making it easier to find relevant information when responding to customer inquiries.
Deskhero's advanced AI capabilities also allow AirPurity to scrape their website for additional information. This helps them keep their knowledge base current with the latest industry developments.
AirPurity uses Deskhero's ticket management system to efficiently track and manage customer inquiries. The AI-powered system suggests replies based on previous tickets and relevant knowledge base articles, significantly reducing response times.
Deskhero's comprehensive search bar, enhanced by AI, enables AirPurity's customer service team to quickly find the information they need. The search results are improved by OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data.
Lastly, AirPurity uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to utilize Deskhero's advanced AI capabilities throughout their organization, further improving their customer service.
How does Deskhero's AI improve AirPurity's customer service?
Deskhero's AI improves AirPurity's customer service by suggesting replies based on previous tickets and relevant knowledge base articles, enhancing search results, and generating structured data lists and custom fields from uploaded resources.
How does AirPurity keep their knowledge base current?
AirPurity uses Deskhero's website scraping feature to automatically update their knowledge base with the latest industry developments.
How does AirPurity integrate Deskhero with their existing systems?
AirPurity uses Deskhero's REST API to integrate the platform with their existing systems, allowing them to utilize Deskhero's advanced AI capabilities throughout their organization.
* This article provides an example of how a fictive company in the Air Quality Consulting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
