AeroCommute uses Deskhero's AI capabilities to manage their customer support tickets. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This is then used to generate suggested replies, significantly reducing the time taken to respond to customer queries and improving the quality of responses.
The AI also enhances the search results on AeroCommute's helpdesk. When customers use the comprehensive search bar, the AI uses the same embeddings to provide the most relevant results, improving the customer's experience and reducing the need for direct support.
AeroCommute also uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to centralize their customer support data, making it easier to manage and analyze.
Additionally, AeroCommute uses Deskhero's custom fields and user groups features to segment their customers and tailor their support services accordingly. This ensures that each customer receives the most appropriate support for their needs.
Finally, AeroCommute uses Deskhero's kanban board to manage their support tickets. This provides a clear overview of all open tickets, their status, and who is responsible for them, making it easier to manage the workload and ensure that all tickets are dealt with promptly.
How does Deskhero's AI improve the quality of responses?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. This information is used to generate suggested replies, ensuring that responses are accurate and relevant to the customer's query.
How does Deskhero's AI enhance search results?
When a customer uses the search bar, Deskhero's AI uses OpenAI Embeddings to provide the most relevant results based on previous tickets, knowledge base articles, and other sources. This improves the customer's experience and reduces the need for direct support.
How does AeroCommute use Deskhero's REST API?
AeroCommute uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to centralize their customer support data, making it easier to manage and analyze.
* This article provides an example of how a fictive company in the Air taxi services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
