SkyCab uses Deskhero's AI capabilities to manage the high volume of support tickets they receive daily. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This information is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's AI also enhances the search results on SkyCab's helpdesk. When customers use the comprehensive search bar, the AI uses the same embeddings to provide the most relevant results, improving the customer's experience and reducing the need for direct support.
SkyCab also uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to keep all their customer support data in one place, making it easier to manage and analyze.
Additionally, SkyCab takes advantage of Deskhero's custom fields and user groups features to categorize their customers and tailor their support services accordingly. This ensures that each customer receives the most appropriate support for their needs.
Finally, SkyCab uses Deskhero's kanban board to manage their support tickets. This provides a clear overview of all open tickets, their status, and who is responsible for them, making it easier to manage the workload and ensure that all tickets are dealt with promptly.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. This information is used to generate suggested replies, significantly reducing the time taken to respond to customer queries.
How does Deskhero's AI enhance search results?
When a customer uses the search bar, Deskhero's AI uses OpenAI Embeddings to provide the most relevant results based on previous tickets, knowledge base articles, and other sources. This improves the customer's experience and reduces the need for direct support.
How does SkyCab use Deskhero's REST API?
SkyCab uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to keep all their customer support data in one place, making it easier to manage and analyze.
* This article provides an example of how a fictive company in the Air taxi services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
