SkyGuardian uses Deskhero's AI capabilities to manage a large volume of customer tickets efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's AI also enhances the search results on SkyGuardian's helpdesk. By using the AI's advanced search capabilities, SkyGuardian can quickly locate the information needed to resolve customer issues, further improving response times.
The AI's ability to generate knowledge base articles from Word, PowerPoint, and PDF files allows SkyGuardian to easily create and update its knowledge base. This not only saves time but also ensures that the knowledge base is always up-to-date with the latest information.
SkyGuardian also uses Deskhero's AI to scrape data from its website. This data is used to update the knowledge base and to provide additional information for generating suggested replies.
By leveraging Deskhero's AI capabilities, SkyGuardian has been able to improve its customer support operations significantly. The AI has not only reduced the time taken to respond to customer queries but has also improved the accuracy of the responses.
How does Deskhero's AI improve the efficiency of SkyGuardian's customer support?
Deskhero's AI improves efficiency by generating suggested replies to customer queries, enhancing search results, creating knowledge base articles from various file types, and scraping data from the website for additional information.
Does Deskhero's AI require any manual intervention?
While Deskhero's AI automates many tasks, it is designed to work in conjunction with human operators who can review and approve the AI's suggested replies and search results.
How does Deskhero's AI ensure the accuracy of the responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find the most relevant content for generating responses. This ensures that the responses are accurate and relevant to the customer's query.
* This article provides an example of how a fictive company in the Air traffic control services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
