SkyGuard has a vast amount of data in the form of previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. The company uses Deskhero's AI capabilities to leverage OpenAI Embeddings from this data to find relevant content, which is then sent through OpenAI's ChatGPT to generate suggested replies.
This AI-powered solution significantly reduces the time taken to respond to customer queries, as it automatically suggests the most relevant responses based on the query and the available data. This not only improves the efficiency of SkyGuard's customer support team but also enhances customer satisfaction.
Additionally, SkyGuard uses Deskhero's comprehensive search bar that is enhanced by AI capabilities. This allows the customer support team to quickly find relevant information from the vast amount of data, further improving their efficiency.
Deskhero's REST API allows SkyGuard to integrate the platform with their existing systems, ensuring a seamless workflow. The AI capabilities also enhance the search results, making it easier for the team to find relevant information.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of SkyGuard's customer support and helpdesk services.
How does Deskhero's AI capabilities enhance the efficiency of SkyGuard's customer support team?
Deskhero's AI capabilities leverage OpenAI Embeddings from a vast amount of data to suggest the most relevant responses to customer queries. This significantly reduces the time taken to respond to queries, thereby enhancing the efficiency of the customer support team.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar is enhanced by AI capabilities. It allows the customer support team to quickly find relevant information from the vast amount of data, improving their efficiency.
Can Deskhero be integrated with SkyGuard's existing systems?
Yes, Deskhero's REST API allows SkyGuard to integrate the platform with their existing systems, ensuring a seamless workflow.
* This article provides an example of how a fictive company in the Air traffic control services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
