AeroNet has a large amount of data in various formats, including previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. The company uses Deskhero's AI capabilities to leverage OpenAI Embeddings from this data to find relevant content, which is then sent through OpenAI's ChatGPT to generate suggested replies.
This AI-driven solution greatly reduces the time taken to respond to helpdesk queries, as it automatically suggests the most relevant responses based on the query and the available data. This not only improves the efficiency of AeroNet's helpdesk team but also enhances user satisfaction.
Furthermore, AeroNet uses Deskhero's comprehensive search bar that is enhanced by AI capabilities. This allows the helpdesk team to quickly find relevant information from the large amount of data, further improving their efficiency.
Deskhero's REST API enables AeroNet to integrate the platform with their existing systems, ensuring a seamless workflow. The AI capabilities also enhance the search results, making it easier for the team to find relevant information.
In conclusion, Deskhero's advanced AI capabilities have greatly improved the efficiency and effectiveness of AeroNet's helpdesk services.
How does Deskhero's AI capabilities improve the efficiency of AeroNet's helpdesk team?
Deskhero's AI capabilities leverage OpenAI Embeddings from a large amount of data to suggest the most relevant responses to helpdesk queries. This greatly reduces the time taken to respond to queries, thereby improving the efficiency of the helpdesk team.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar is enhanced by AI capabilities. It allows the helpdesk team to quickly find relevant information from the large amount of data, improving their efficiency.
Can Deskhero be integrated with AeroNet's existing systems?
Yes, Deskhero's REST API enables AeroNet to integrate the platform with their existing systems, ensuring a seamless workflow.
* This article provides an example of how a fictive company in the Air traffic control services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
