AirControl Plus has an extensive amount of data in the form of previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. The company uses Deskhero's AI capabilities to leverage OpenAI Embeddings from this data to find relevant content, which is then sent through OpenAI's ChatGPT to generate suggested replies.
This AI-enabled solution drastically reduces the time taken to respond to customer queries, as it automatically suggests the most relevant responses based on the query and the available data. This not only improves the efficiency of AirControl Plus's customer support team but also enhances customer satisfaction.
Moreover, AirControl Plus uses Deskhero's comprehensive search bar that is enhanced by AI capabilities. This allows the customer support team to quickly find relevant information from the extensive amount of data, further improving their efficiency.
Deskhero's REST API allows AirControl Plus to integrate the platform with their existing systems, ensuring a seamless workflow. The AI capabilities also enhance the search results, making it easier for the team to find relevant information.
Overall, Deskhero's advanced AI capabilities have drastically improved the efficiency and effectiveness of AirControl Plus's customer support services.
How does Deskhero's AI capabilities optimize the efficiency of AirControl Plus's customer support team?
Deskhero's AI capabilities leverage OpenAI Embeddings from an extensive amount of data to suggest the most relevant responses to customer queries. This drastically reduces the time taken to respond to queries, thereby optimizing the efficiency of the customer support team.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar is enhanced by AI capabilities. It allows the customer support team to quickly find relevant information from the extensive amount of data, improving their efficiency.
Can Deskhero be integrated with AirControl Plus's existing systems?
Yes, Deskhero's REST API allows AirControl Plus to integrate the platform with their existing systems, ensuring a seamless workflow.
* This article provides an example of how a fictive company in the Air traffic control services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
