AeroSight uses Deskhero's AI to manage its ticketing system. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies to customer queries. This not only reduces the time taken to respond to queries but also ensures that the responses are accurate and relevant.
Deskhero's AI also enhances the search capabilities of AeroSight's helpdesk. By using the AI's advanced search capabilities, AeroSight can quickly find the information needed to resolve customer issues, further improving response times and customer satisfaction.
The AI's ability to generate knowledge base articles from Word, PowerPoint, and PDF files enables AeroSight to keep its knowledge base up-to-date with the latest information. This not only saves time but also ensures that the knowledge base is always current and relevant.
AeroSight also uses Deskhero's AI to scrape data from its website. This data is used to update the knowledge base and to provide additional information for generating suggested replies.
By leveraging Deskhero's AI capabilities, AeroSight has been able to optimize its helpdesk operations. The AI has not only improved the efficiency of the helpdesk but has also reduced operational costs by automating many tasks.
How does Deskhero's AI improve the efficiency of AeroSight's helpdesk?
Deskhero's AI improves efficiency by generating suggested replies to customer queries, enhancing search results, creating knowledge base articles from various file types, and scraping data from the website for additional information.
Does Deskhero's AI require any manual intervention?
While Deskhero's AI automates many tasks, it is designed to work in conjunction with human operators who can review and approve the AI's suggested replies and search results.
How does Deskhero's AI ensure the accuracy of the responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find the most relevant content for generating responses. This ensures that the responses are accurate and relevant to the customer's query.
* This article provides an example of how a fictive company in the Air traffic control services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
