SkyGuard has a large database of technical manuals, policies, and previous tickets that are crucial for resolving customer queries. However, manually searching through these documents was time-consuming and inefficient. With Deskhero's advanced AI capabilities, SkyGuard is now able to leverage OpenAI Embeddings from these resources to find relevant content quickly.
The AI system also uses these embeddings to generate suggested replies for customer queries. This has significantly reduced the time taken to respond to customers and has improved the overall customer experience.
SkyGuard also uses Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest information from relevant external sources. The AI system then uses this scraped data to enhance search results and reply suggestions.
Deskhero's REST API has enabled SkyGuard to integrate their existing systems with the platform. This seamless integration has further streamlined their customer support process.
Overall, Deskhero's advanced AI capabilities have transformed SkyGuard's customer support service, making it more efficient and effective.
How does Deskhero's AI system improve the efficiency of customer support?
Deskhero's AI system uses OpenAI Embeddings from various resources like previous tickets, technical manuals, and policies to find relevant content quickly. It also generates suggested replies for customer queries, reducing the time taken to respond to customers.
What is the role of website scraping in Deskhero?
Deskhero's website scraping feature allows companies to keep their knowledge base up-to-date with the latest information from relevant external sources. The AI system uses this scraped data to enhance search results and reply suggestions.
How does Deskhero's REST API benefit companies?
Deskhero's REST API allows companies to integrate their existing systems with the platform. This seamless integration streamlines the customer support process.
* This article provides an example of how a fictive company in the Air Traffic Control industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
