AeroTech Maintenance has a vast knowledge base consisting of articles, manuals, policies, and presentations. With Deskhero, they can leverage AI to automatically generate knowledge base articles from these resources, saving significant time and effort.
Deskhero's AI uses OpenAI Embeddings from these resources to find relevant content and generate suggested replies. This not only improves the efficiency of the support team but also ensures that the responses are accurate and consistent.
The AI-powered comprehensive search bar enhances the search results, making it easier for the support team to find relevant information quickly. This is particularly useful when dealing with complex or technical queries that require detailed information.
Moreover, Deskhero's REST API allows AeroTech to integrate the platform with their existing systems, enabling seamless data exchange and improving overall operational efficiency.
Overall, by leveraging Deskhero's advanced AI capabilities, AeroTech Maintenance has significantly improved the efficiency of their support team and the quality of their customer service.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI uses OpenAI Embeddings from various resources like articles, manuals, policies, and presentations to automatically generate knowledge base articles. This not only saves time and effort but also ensures that the knowledge base is comprehensive and up-to-date.
How does Deskhero's AI improve the efficiency of the support team?
Deskhero's AI generates suggested replies based on the OpenAI Embeddings from the knowledge base and other resources. This speeds up the response time and ensures that the responses are accurate and consistent. The AI-powered search bar also makes it easier for the support team to find relevant information quickly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, enabling smooth data exchange and improving overall operational efficiency.
* This article provides an example of how a fictive company in the Air Transport Equipment Repair and Maintenance Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
