JetCare Services receives a wide range of customer queries, from simple questions to complex technical issues. With Deskhero's AI-powered search feature, they can quickly find relevant information from their knowledge base, previous tickets, uploaded files, and scraped website data.
The AI uses OpenAI Embeddings from these resources to enhance the search results, making it easier for the support team to find relevant information quickly. This is particularly useful when dealing with complex or technical queries that require detailed information.
Furthermore, the AI generates suggested replies based on the search results, speeding up the response time and ensuring that the responses are accurate and consistent.
Deskhero's REST API allows JetCare to integrate the platform with their existing systems, enabling seamless data exchange and improving overall operational efficiency.
Overall, by leveraging Deskhero's advanced AI capabilities, JetCare Services has significantly improved their customer support, resulting in quicker response times and higher customer satisfaction.
How does Deskhero's AI-powered search feature improve customer support?
Deskhero's AI-powered search feature uses OpenAI Embeddings from various resources to enhance the search results, making it easier for the support team to find relevant information quickly. This is particularly useful when dealing with complex or technical queries. The AI also generates suggested replies based on the search results, speeding up the response time and ensuring accuracy.
How does Deskhero's AI ensure the accuracy of responses?
Deskhero's AI generates suggested replies based on the OpenAI Embeddings from the knowledge base, previous tickets, uploaded files, and scraped website data. This ensures that the responses are not only quick but also accurate and consistent.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, enabling smooth data exchange and improving overall operational efficiency.
* This article provides an example of how a fictive company in the Air Transport Equipment Repair and Maintenance Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
