SkyFix Solutions receives a high volume of customer queries and requests on a daily basis. Using Deskhero's AI-powered ticket management system, SkyFix can automatically categorize and prioritize these tickets based on their urgency and relevance. This significantly reduces the time spent on manual sorting and allows the support team to focus on resolving issues.
With Deskhero's AI capabilities, SkyFix can leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. These embeddings are used to find relevant content which is sent through OpenAIs ChatGPT to generate suggested replies. This not only speeds up the response time but also ensures that the responses are accurate and consistent.
Deskhero's comprehensive search bar powered by AI enhances the search results, making it easier for the support team to find relevant information quickly. This feature is particularly useful when dealing with complex or technical queries that require detailed information.
Furthermore, Deskhero's REST API allows SkyFix to integrate the platform with their existing systems, enabling seamless data exchange and improving overall operational efficiency.
Overall, Deskhero's advanced AI capabilities have transformed SkyFix's customer support operations, resulting in improved response times, increased customer satisfaction, and more efficient use of resources.
How does Deskhero's AI-powered ticket management system improve response times?
Deskhero's AI-powered ticket management system automatically categorizes and prioritizes tickets based on their urgency and relevance. This eliminates the need for manual sorting and allows the support team to focus on resolving issues. Additionally, the AI leverages OpenAI Embeddings from previous tickets and other resources to generate suggested replies, further speeding up the response time.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance the search results. This makes it easier for the support team to find relevant information quickly, particularly when dealing with complex or technical queries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, enabling smooth data exchange and improving overall operational efficiency.
* This article provides an example of how a fictive company in the Air Transport Equipment Repair and Maintenance Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
