AeroAssist International, a global provider of air transportation support services, was struggling with maintaining an up-to-date and comprehensive knowledge base. Their customer support team often had difficulty finding relevant information to respond to customer queries.
They turned to Deskhero for a solution. The platform's advanced AI capabilities, powered by OpenAI Embeddings, analyzed their existing knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find and organize relevant content.
The AI then used this content to generate new knowledge base articles, keeping the knowledge base up-to-date and comprehensive. It also enhanced the search results, making it easier for the support team to find the information they needed.
In addition, AeroAssist was able to customize the platform with features like structured data lists, custom fields, and user groups. The comprehensive search bar and REST API further improved their customer support operations.
As a result, AeroAssist International saw a significant improvement in their customer support services. The quality of their responses improved, and the support team was able to handle more tickets and respond faster to customer queries.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI uses OpenAI Embeddings to analyze existing knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find and organize relevant content. It then uses this content to generate new knowledge base articles, keeping the knowledge base up-to-date and comprehensive.
Can the platform be customized to suit specific needs?
Yes, Deskhero offers features like structured data lists, custom fields, and user groups that can be customized to suit your needs. It also has a comprehensive search bar and a REST API for further customization.
What improvements can be expected from using Deskhero?
With Deskhero, you can expect to improve the quality of your responses, handle more customer support tickets, and respond faster to customer queries. The platform's advanced AI capabilities enhance your knowledge base and streamline your customer support services.
* This article provides an example of how a fictive company in the Air Transportation Support Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
