Skyward Aviation Support, a leading provider of air transportation support services, was facing challenges in managing the increasing volume of customer support tickets. They needed a solution that could not only manage the tickets but also provide quick and accurate responses to customer queries.
With Deskhero, they were able to leverage the platform's advanced AI capabilities to automate their ticket management process. The AI, powered by OpenAI Embeddings, analyzed previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data to find relevant content for each ticket.
This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries. The AI also enhanced the search results, making it easier for the support team to find relevant information.
Furthermore, Skyward was able to customize the platform to suit their needs with features like structured data lists, custom fields, and user groups. The comprehensive search bar and REST API further enhanced their customer support operations.
As a result, Skyward Aviation Support saw a significant improvement in their customer support services. They were able to handle more tickets, reduce response times, and increase customer satisfaction.
How does Deskhero's AI help in managing customer support tickets?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data to find relevant content for each ticket. This content is then used to generate suggested replies, reducing the time taken to respond to customer queries.
Can the platform be customized to suit specific needs?
Yes, Deskhero offers features like structured data lists, custom fields, and user groups that can be customized to suit your needs. It also has a comprehensive search bar and a REST API for further customization.
What improvements can be expected from using Deskhero?
With Deskhero, you can expect to handle more customer support tickets, reduce response times, and increase customer satisfaction. The platform's advanced AI capabilities streamline the ticket management process and provide quick and accurate responses to customer queries.
* This article provides an example of how a fictive company in the Air Transportation Support Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
