SkyHigh Airlines receives a high volume of customer queries daily. The company uses Deskhero's AI capabilities to manage these queries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies. This not only helps in providing quick responses but also ensures that the responses are accurate and relevant. The AI also enhances search results, making it easier for the customer support team to find necessary information.
Deskhero's AI capabilities have significantly improved the efficiency of SkyHigh Airlines' customer support services. The response time has been reduced, leading to increased customer satisfaction. The AI has also reduced the workload of the customer support team, allowing them to focus on more complex tasks.
With Deskhero's structured data lists and custom fields, SkyHigh Airlines has been able to organize their customer data effectively. The custom email domains feature has helped the company maintain a professional image in their communication with customers.
Overall, Deskhero's advanced AI capabilities have transformed SkyHigh Airlines' customer support services. The company has been able to provide better service to its customers, leading to increased customer loyalty and higher profits.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. It then generates suggested replies, reducing response time and improving accuracy.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to find relevant content from various sources, which is then used to enhance search results. This makes it easier for the customer support team to find necessary information.
What are the benefits of using Deskhero's AI capabilities?
Using Deskhero's AI capabilities can lead to improved efficiency in customer support services, reduced response times, increased customer satisfaction, and reduced workload for the customer support team.
* This article provides an example of how a fictive company in the Air transportation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
