AeroJet Services deals with a diverse range of customer queries, from booking inquiries to special requests for charter flights. Handling these queries manually was challenging and often led to delays in response. With Deskhero's AI capabilities, AeroJet Services has been able to automate the process of responding to common queries, leading to quicker response times and increased customer satisfaction.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This feature has not only improved the efficiency of the helpdesk team but also ensured consistent and accurate responses to customer queries.
The AI capabilities of Deskhero also enhance the search results for customer queries. When a customer searches for information, the AI finds the most relevant content from the available resources and presents it in the search results. This feature has significantly improved the quality of search results, making it easier for customers to find the information they need.
AeroJet Services also uses Deskhero's AI to streamline their ticket management process. The AI can automatically categorize and prioritize tickets based on their content, ensuring that critical issues are addressed promptly. This has reduced the workload of the helpdesk team and improved the overall efficiency of the process.
Overall, Deskhero's AI capabilities have significantly improved the helpdesk services of AeroJet Services. The company has seen a reduction in response time, an increase in customer satisfaction, and a more efficient workflow.
How does Deskhero's AI help in responding to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This automates the process of responding to common queries, leading to quicker response times and increased customer satisfaction.
How does Deskhero's AI improve the quality of search results?
When a customer searches for information, Deskhero's AI finds the most relevant content from the available resources and presents it in the search results. This improves the quality of search results, making it easier for customers to find the information they need.
How does Deskhero's AI streamline the ticket management process?
Deskhero's AI can automatically categorize and prioritize tickets based on their content. This ensures that critical issues are addressed promptly and reduces the workload of the helpdesk team.
* This article provides an example of how a fictive company in the Air transportation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
