JetStream Aviation handles a large number of tickets daily. The company uses Deskhero's AI capabilities to manage these tickets efficiently. The AI uses OpenAI Embeddings from previous tickets to find relevant content and generate suggested replies.
The AI's ability to generate suggested replies has significantly reduced the manual work involved in handling tickets. This has allowed the customer support team to focus on more complex tasks, increasing their productivity.
With Deskhero's kanban board, JetStream Aviation has been able to visualize their ticket workflow. This has helped the company identify bottlenecks and improve their process. The custom fields feature has also allowed the company to capture specific information about each ticket, helping them provide better service.
Deskhero's AI capabilities have also improved the search functionality. The AI uses OpenAI Embeddings to enhance search results, making it easier for the customer support team to find necessary information. This has further improved the efficiency of the ticket management process.
Overall, Deskhero's advanced AI capabilities have greatly improved JetStream Aviation's ticket management process. The company has been able to handle tickets more efficiently, reduce manual work, and increase productivity.
How does Deskhero's AI help in ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets to find relevant content and generate suggested replies. This reduces the manual work involved in handling tickets and improves efficiency.
How does Deskhero's kanban board help in ticket management?
Deskhero's kanban board allows companies to visualize their ticket workflow. This helps in identifying bottlenecks and improving the process.
What are the benefits of using Deskhero's AI capabilities in ticket management?
Using Deskhero's AI capabilities in ticket management can lead to improved efficiency, reduced manual work, and increased productivity.
* This article provides an example of how a fictive company in the Air transportation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
