AeroFly Services has a vast knowledge base that includes articles, policies, manuals, presentations, and more. The company uses Deskhero's AI capabilities to manage this knowledge base effectively. The AI uses OpenAI Embeddings from the knowledge base articles and uploaded files to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies for customer queries. This not only improves the accuracy of the responses but also reduces the response time. The AI also enhances search results, making it easier for the customer support team to find necessary information.
With Deskhero's feature of generating knowledge base articles from Word, PowerPoint, PDF files, AeroFly Services has been able to expand their knowledge base easily. The website scraping feature has also allowed the company to gather relevant information from different sources and add it to their knowledge base.
Deskhero's AI capabilities have significantly improved the management of AeroFly Services' knowledge base. The company has been able to provide better service to its customers, leading to increased customer satisfaction.
Overall, Deskhero's advanced AI capabilities have transformed AeroFly Services' knowledge base management. The company has been able to improve information accessibility and enhance customer service.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI uses OpenAI Embeddings from the knowledge base articles and uploaded files to find relevant content. It then generates suggested replies for customer queries and enhances search results, improving information accessibility.
How does Deskhero's feature of generating knowledge base articles from Word, PowerPoint, PDF files help?
This feature allows companies to expand their knowledge base easily by converting Word, PowerPoint, PDF files into knowledge base articles.
What are the benefits of using Deskhero's AI capabilities in knowledge base management?
Using Deskhero's AI capabilities in knowledge base management can lead to improved information accessibility, enhanced customer service, and increased customer satisfaction.
* This article provides an example of how a fictive company in the Air transportation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
